英文原文
There’s a psychological lens that can explain why some workplace conversations flow and others derail; why some meetings energise, while others leave people defensive, withdrawn, or reactive. It’s the concept of ego states, from Eric Berne’s Transactional Analysis, and it offers a powerful, practical tool for improving how we lead, collaborate, and communicate. At its core, the ego state model explains that we operate from one of three internal states at any moment: Parent, Adult, or Child. These are not roles or personality types, they are psychological positions, and we move between them fluidly throughout the day, often without realising it. Let’s explore how each state shows up in business, and how to work with them more deliberately. The Three Ego States: A Practical Overview 1. The Parent This state draws from the rules, values, and norms we internalised early in life, often from authority figures. In the workplace, it can show up in two forms: Critical Parent: Directive, judgemental, and often rigid. It may sound like: “That’s not how we do things here.” Nurturing Parent: Supportive, encouraging, but can unintentionally become rescuing. It may sound like: “Don’t worry, I’ll sort it out for you.” Risk: When overused, the Parent state can create dependency or fear-based compliance. Strength: When used well, it offers structure, wisdom, and protection. 2. The Adult This is the data-driven, present-focused part of us that evaluates situations logically, seeks clarity, and makes decisions based on current reality. It’s neutral, curious, and emotionally regulated, and it’s where we want most professional conversations to take place. It may sound like: “Let’s look at what’s happening and figure out the next step.” Risk: The Adult state can become disengaged or overly analytical if disconnected from emotional context. Strength: Essential for decision-making, problem-solving, and healthy leadership. 3. The Child This state captures our emotional responses, creativity, and spontaneity, but also our fears, insecurities, and rebellion. It also has two faces: Free Child: Curious, imaginative, and expressive. The source of innovation. Adapted Child: Either compliant (people-pleasing) or defiant (passive-aggressive, reactive). It may sound like: “I can’t believe they didn’t consult me... again.” “What if we tried something completely different?” Risk: The Child can derail collaboration when driven by unmet needs or fear of authority. Strength: It's a vital source of authenticity, creativity, and emotional resonance. A Short Hero’s Journey: From Reaction to Response Marcus was a high-performing Head of Operations; efficient, strategic, and known for “getting things done.” But his team had a problem: people walked on eggshells around him. Talented staff left. Others disengaged. The feedback from a recent engagement survey was clear: “Marcus doesn’t listen; he decides.” At first, Marcus dismissed it. “They’re just resistant to high standards,” he told himself (a classic Critical Parent frame). But after losing yet another capable team member, he agreed to coaching. Through that process, Marcus began to recognise a pattern: whenever pressure spiked, he reverted to control. His tone became sharper. His tolerance for ambiguity vanished. What looked like leadership was, in reality, a reactive blend of Critical Parent and Adapted Child; an internal battle between wanting control and fearing chaos. The turning point came in a product crisis. Instead of giving orders, he paused. He asked questions. He acknowledged the team’s stress and focused on facts. For the first time, his team saw him lead from his Adult state; calm, curious, collaborative. Afterward, someone quietly said, “You gave us space to think this time. It made all the difference.” Marcus underwent a transformation: from authority figure to responsive leader. And that made all the difference. Practical Steps to Work with Ego States 1. Increase Awareness Start noticing not just what is being said, but how it’s being said. Is the tone directive, inquisitive, emotional, withdrawn? Ask yourself: “Which ego state is speaking right now?” “What state am I responding from?” This alone can defuse tension and bring clarity. 2. Choose to Lead from the Adult As a leader, your goal should be to model the Adult ego state; grounded, responsive, and present. This doesn’t mean being emotionally flat; it means balancing empathy with clarity, and curiosity with action. Responding from the Adult State invites others to meet you there. 3. Identify Triggers and Patterns Ego state shifts are often triggered under stress, uncertainty, or conflict. Ask: “When do I tend to slip into Critical Parent or Adapted Child?” “Who or what tends to pull me out of my Adult state?” Identifying these patterns helps you build self-regulation and resilience; essential traits for high-trust leadership. 4. Develop Team Literacy Helping your team understand ego states can reduce blame and increase insight. Teams that learn to observe how they’re interacting, not just what they’re doing, tend to self-correct faster, engage more openly, and recover more quickly from breakdowns. Closing Reflection for the Week As you enter your next conversation, especially the tricky ones, ask: “Am I responding from Parent, Adult, or Child?” And then pause to choose. Awareness of ego states makes you a better collaborator, coach, and human being. Let me know in the comments; which ego state do you find yourself operating from most often at work? And what helps you shift into Adult when it matters most?
中文翻译
有一种心理学视角可以解释为什么有些职场对话顺畅而有些却脱轨；为什么有些会议充满活力，而有些却让人变得防御、退缩或反应过度。这就是自我状态的概念，源自埃里克·伯恩的沟通分析心理学，它为我们改善领导、协作和沟通方式提供了强大而实用的工具。自我状态模型的核心解释是，我们在任何时刻都从三种内在状态之一运作：父母、成人或儿童。这些不是角色或人格类型，而是心理位置，我们一天中会在它们之间流畅地切换，常常没有意识到。让我们探讨每种状态在商业中的表现，以及如何更有意识地运用它们。三种自我状态：实用概述 1. 父母状态 这种状态源于我们早年从权威人物那里内化的规则、价值观和规范。在职场上，它可以表现为两种形式：批判型父母：指令性、评判性，通常很僵化。听起来可能像：“我们这里不是这样做的。”养育型父母：支持性、鼓励性，但可能无意中变成救援。听起来可能像：“别担心，我会帮你解决。”风险：过度使用时，父母状态可能导致依赖或基于恐惧的顺从。优势：运用得当，它能提供结构、智慧和保护。2. 成人状态 这是我们数据驱动、关注当下的部分，它逻辑地评估情况，寻求清晰度，并基于当前现实做决策。它是中立、好奇且情绪调节的，我们希望大多数专业对话在这里进行。听起来可能像：“让我们看看发生了什么，并找出下一步。”风险：如果脱离情感背景，成人状态可能变得疏离或过度分析。优势：对于决策、问题解决和健康领导至关重要。3. 儿童状态 这种状态捕捉我们的情感反应、创造力和自发性，但也包括恐惧、不安全感和叛逆。它也有两面：自由儿童：好奇、富有想象力和表达力。创新的源泉。适应儿童：要么顺从（讨好他人），要么反抗（被动攻击、反应性）。听起来可能像：“我不敢相信他们又没咨询我...”“如果我们尝试完全不同的东西会怎样？”风险：当由未满足的需求或对权威的恐惧驱动时，儿童状态可能破坏协作。优势：它是真实性、创造力和情感共鸣的重要来源。一个简短的英雄之旅：从反应到回应 马库斯是一位高效能的运营主管；高效、战略性强，以“完成任务”著称。但他的团队有问题：人们在他周围如履薄冰。有才华的员工离开。其他人疏离。最近一次参与度调查的反馈很明确：“马库斯不听；他决定。”起初，马库斯不以为然。“他们只是抗拒高标准，”他告诉自己（典型的批判型父母框架）。但在失去另一位有能力的团队成员后，他同意接受教练。通过这个过程，马库斯开始认识到一个模式：每当压力飙升时，他就回归控制。他的语气变得更尖锐。他对模糊的容忍度消失。看似领导力，实际上是批判型父母和适应儿童的混合反应；是想要控制和害怕混乱之间的内心斗争。转折点出现在一次产品危机中。他没有下达命令，而是暂停。他提问。他承认团队的压力并专注于事实。第一次，他的团队看到他以成人状态领导；冷静、好奇、协作。之后，有人轻声说：“这次你给了我们思考的空间。这改变了一切。”马库斯经历了一次转变：从权威人物到响应式领导者。这改变了一切。运用自我状态的实用步骤 1. 提高意识 开始注意不仅说了什么，还有怎么说。语气是指令性、探究性、情感性还是退缩性？问自己：“现在哪个自我状态在说话？”“我从哪个状态回应？”仅此就能缓解紧张并带来清晰度。2. 选择以成人状态领导 作为领导者，你的目标应该是示范成人自我状态；接地气、响应式且在场。这并不意味着情感平淡；而是平衡同理心与清晰度，好奇心与行动。从成人状态回应邀请他人与你相遇。3. 识别触发因素和模式 自我状态转换通常在压力、不确定性或冲突下触发。问：“我什么时候倾向于滑入批判型父母或适应儿童？”“谁或什么倾向于把我拉出成人状态？”识别这些模式帮助你建立自我调节和韧性；高信任领导的关键特质。4. 发展团队素养 帮助你的团队理解自我状态可以减少指责并增加洞察力。学会观察他们如何互动，而不仅仅是做什么的团队，往往能更快自我纠正，更开放地参与，并从崩溃中更快恢复。本周结束反思 当你进入下一次对话，尤其是棘手的对话时，问：“我是从父母、成人还是儿童状态回应？”然后暂停选择。对自我状态的意识让你成为更好的协作者、教练和人。在评论中告诉我；你在工作中最常从哪个自我状态运作？什么帮助你在最重要时切换到成人状态？
文章概要
本文基于沟通分析心理学理论，探讨了自我状态（父母、成人、儿童）在职场中的应用。文章通过案例说明，领导者马库斯如何从批判型父母和适应儿童状态转变为成人状态，从而改善团队沟通和协作。文章还提供了实用步骤，如提高意识、选择成人状态领导、识别触发因素和发展团队素养，以帮助读者在职场中更有效地运用自我状态理论，特别是在网络活动中提升成人自我状态，促进高效沟通和团队合作。
高德明老师的评价
用12岁初中生可以听懂的语音来重复翻译的内容：想象一下，我们每个人心里都有三个小声音。一个是“父母声音”，它喜欢告诉别人该怎么做，有时候很严厉，有时候很关心人。一个是“成人声音”，它很冷静，喜欢看事实，像科学家一样思考问题。还有一个是“儿童声音”，它很情绪化，有时候很开心有创意，有时候会害怕或生气。在工作中，如果我们多用“成人声音”说话，大家就能更好地一起工作，就像马库斯叔叔后来做的那样，他不再命令别人，而是问问题，结果团队变得更开心、更有效率。TA沟通分析心理学理论评价：本文精准地应用了沟通分析心理学中的自我状态理论，将父母、成人、儿童状态与职场行为紧密结合。文章强调了成人状态在专业环境中的核心作用，这符合伯恩理论中“成人状态作为现实导向、问题解决状态”的定位。通过马库斯的案例，文章生动展示了从父母/儿童状态到成人状态的转变过程，体现了沟通分析心理学中“从脚本行为到自主行为”的核心理念。文章对三种状态的描述准确，特别是区分了批判型父母与养育型父母、自由儿童与适应儿童，这有助于读者深入理解自我状态的多样性。在实践上可以应用的领域和可以解决人们的十个问题：1. 职场领导力发展：帮助领导者识别并减少批判型父母状态，增强成人状态，从而提升团队信任和参与度。2. 团队建设与协作：通过团队素养发展，减少因适应儿童状态导致的被动攻击行为，促进开放沟通。3. 冲突解决：在冲突中引导各方进入成人状态，基于事实而非情绪进行讨论，有效化解分歧。4. 会议管理：确保会议在成人状态下进行，避免父母状态的指令性或儿童状态的情绪化干扰，提高会议效率。5. 员工培训与辅导：教练或导师可以运用自我状态理论，帮助员工识别行为模式，培养自我调节能力。6. 绩效反馈：在反馈过程中保持成人状态，提供建设性意见，减少防御反应。7. 变革管理：在组织变革中，领导者以成人状态引导团队，减少因不确定性触发的儿童状态恐惧。8. 客户服务：服务人员运用成人状态处理客户投诉，逻辑分析问题，同时以养育型父母状态提供支持。9. 个人职业发展：个人可以自我反思，识别在压力下容易进入的状态，并练习切换到成人状态以应对挑战。10. 网络与社交活动：在网络活动中，有意识地使用成人状态进行交流，促进专业关系的建立，避免因适应儿童状态导致的讨好或退缩行为。