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Emotions Expressed in Online Discussion Forums are Associated with Information Poverty and Level of Information Need | Evidence Based Library and Information Practice
Evidence Based Library and Information Practice
Emotions Expressed in Online Discussion Forums are Associated with Information Poverty and Level of Information Need
Authors
* Barbara M. Wildemuth University of North Carolina at Chapel Hill, Chapel Hill, North Carolina, United States of America,
DOI
https://doi.org/10.18438/eblip29593
Abstract
A Review of
Ruthven, I., Buchanan, S., & Jardine, C. (2018). Isolated, overwhelmed, and worried Young first-time mothers asking for information and support online. Journal of the Association for Information Science & Technology, 69(9), 1073-1083. https://doi.org/10.1002/asi.24037
Abstract
Objective – To understand the emotions associated with online forum requests for information from young first-time mothers.
Design – Naturalistic study of existing online forum postings.
Setting – Two UK-based online discussion forums intended for use by young mothers.
Subjects – Two hundred thirty-seven young (aged 14 to 21) first-time mothers, who posted 279 messages in the two forums.
Methods – The 279 messages were categorized in terms of 1) the type of emotion expressed, using an inductively developed coding scheme that included interaction emotions, preoccupation emotions, and response emotions 2) four dimensions of information poverty secrecy, deception, risk, and situational relevance and 3) whether the information request expressed a conscious or a formalized information need. In addition to analyzing the frequency with which particular emotions occurred, co-occurrences of emotions with information poverty dimensions and emotions with level of information need were analyzed.
Main Results – As expected, most of the forum posts included expressions of emotions. Interaction emotions relate to the mother’s interactions (or lack of them) with other people and were expressed in 75 of the posts the most frequently expressed interaction emotions were feelings of isolation and being judged. Preoccupation emotions are concerned with states of mental absorption or uncertainty and were expressed in 141 of the posts the most frequently expressed preoccupation emotions were worry, a feeling of being overwhelmed, and self-doubt. Response emotions include reactions to someone else or a situation and were expressed in 45 of the posts the most frequently expressed response emotion was anger, frustration, or venting (which were handled as one unit by the authors).
Dimensions of information poverty were found in 57 of the 279 posts in the sample. Situational relevance (i.e., the desire for support or information from someone that is in a very similar situation) accounted for over half of the instances of information poverty. The risks associated with young motherhood were expressed in over a quarter of the instances of information poverty.
Emotions were more likely to be expressed when the post included evidence of information poverty. When posts of conscious and formalized needs were compared, emotions were more likely to be expressed in posts of conscious needs (i.e., those which had not yet been formalized).
Conclusion – Almost all of the 279 posts in the sample included strong emotional content, mostly negative emotions such as worry, isolation, and frustration. These emotions were associated with expressions of information poverty in particular, feelings of isolation were closely associated with information poverty. In addition, posters at an early stage of problem recognition, expressing a conscious but not yet formalized information need, were more likely to experience these negative emotions. These findings have strong implications for moderators of online forums hoping to provide support to young first-time mothers.
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Author Biography
Barbara M. Wildemuth, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina, United States of America
Professor Emeritus, School of Information & Library Science
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Published
2019-09-12
How to Cite
Wildemuth, B. M. (2019). Emotions Expressed in Online Discussion Forums are Associated with Information Poverty and Level of Information Need. Evidence Based Library and Information Practice, 14(3), 138–140. https://doi.org/10.18438/eblip29593
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Issue
Vol. 14 No. 3 (2019)
Section
Evidence Summaries
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Copyright (c) 2019 Barbara M. Wildemuth
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The Creative Commons-Attribution-Noncommercial-Share Alike License 4.0 International applies to all works published by Evidence Based Library and Information Practice. Authors will retain copyright of the work.
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EBLIP is a peer reviewed, open access journal published quarterly by the University of Alberta Library. EBLIP publishes original research and commentary on the topic of evidence based library and information practice, as well as reviews of previously published research (evidence summaries) on a wide number of topics.
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中文翻译
在线讨论论坛中表达的情绪与信息贫困和信息需求水平相关 | 循证图书馆与信息实践
循证图书馆与信息实践
在线讨论论坛中表达的情绪与信息贫困和信息需求水平相关
作者
* Barbara M. Wildemuth 美国北卡罗来纳大学教堂山分校，美国北卡罗来纳州教堂山
DOI
https://doi.org/10.18438/eblip29593
摘要
一篇综述
Ruthven, I., Buchanan, S., & Jardine, C. (2018). 孤立、不知所措和担忧 年轻初为人母者在网上寻求信息和支持。Journal of the Association for Information Science & Technology, 69(9), 1073-1083. https://doi.org/10.1002/asi.24037
摘要
目的 – 了解年轻初为人母者在在线论坛中请求信息时所伴随的情绪。
设计 – 对现有在线论坛帖子的自然主义研究。
背景 – 两个基于英国的在线讨论论坛，专为年轻母亲使用。
研究对象 – 237名年轻（14至21岁）初为人母者，在两个论坛中发布了279条消息。
方法 – 这279条消息根据以下方面进行分类 1) 表达的情绪类型，使用归纳开发的编码方案，包括互动情绪、专注情绪和反应情绪 2) 信息贫困的四个维度 保密、欺骗、风险和情境相关性 以及 3) 信息请求表达的是有意识的还是形式化的信息需求。除了分析特定情绪出现的频率外，还分析了情绪与信息贫困维度以及情绪与信息需求水平的共现情况。
主要结果 – 正如预期，大多数论坛帖子都包含情绪表达。互动情绪与母亲与他人的互动（或缺乏互动）相关，在75条帖子中表达 最常表达的互动情绪是孤立感和被评判感。专注情绪涉及精神专注或不确定的状态，在141条帖子中表达 最常表达的专注情绪是担忧、不知所措感和自我怀疑。反应情绪包括对他人或情境的反应，在45条帖子中表达 最常表达的反应情绪是愤怒、沮丧或发泄（作者将其作为一个单元处理）。
在样本的279条帖子中，有57条发现了信息贫困的维度。情境相关性（即希望从处于非常相似情境的人那里获得支持或信息）占信息贫困实例的一半以上。与年轻母亲身份相关的风险在超过四分之一的信息贫困实例中表达。
当帖子包含信息贫困的证据时，情绪更有可能被表达。当比较有意识需求和形式化需求的帖子时，情绪更有可能在有意识需求的帖子中表达（即那些尚未形式化的需求）。
结论 – 样本中几乎所有279条帖子都包含强烈的情感内容，主要是负面情绪，如担忧、孤立和沮丧。这些情绪与信息贫困的表达相关 特别是，孤立感与信息贫困密切相关。此外，在问题识别的早期阶段，表达有意识但尚未形式化信息需求的发帖者更有可能经历这些负面情绪。这些发现对希望为年轻初为人母者提供支持的在线论坛版主具有重要启示。
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作者简介
Barbara M. Wildemuth，美国北卡罗来纳大学教堂山分校，美国北卡罗来纳州教堂山
信息与图书馆科学学院名誉教授
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发布日期
2019-09-12
如何引用
Wildemuth, B. M. (2019). Emotions Expressed in Online Discussion Forums are Associated with Information Poverty and Level of Information Need. Evidence Based Library and Information Practice, 14(3), 138–140. https://doi.org/10.18438/eblip29593
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期号
第14卷第3期 (2019)
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版权 (c) 2019 Barbara M. Wildemuth
本作品采用知识共享署名-非商业性使用-相同方式共享 4.0 国际许可协议进行许可。
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循证图书馆与信息实践 | ISSN 1715-720X 主编 Dr. Ann Medaille 联系 | 隐私政策 | 版权与许可
文章概要
这篇文章研究了年轻初为人母者在在线论坛中表达的情绪如何与信息贫困和信息需求水平相关联。研究分析了237名年轻母亲在论坛中发布的279条消息，发现大多数帖子都包含强烈的情绪表达，尤其是负面情绪如孤立、担忧和沮丧。这些情绪与信息贫困的维度（如情境相关性和风险）密切相关，并且在表达有意识但尚未形式化信息需求的帖子中更为常见。研究强调了在线论坛版主在识别和支持这些情绪需求方面的重要性。
高德明老师的评价
用12岁初中生可以听懂的语音来重复翻译的内容
这篇文章就像是在说，有些年轻的妈妈们第一次当妈妈，她们在网上论坛里发帖子问问题或者分享感受。研究发现，她们在发帖子的时候，经常会表达出一些不开心的情绪，比如觉得自己很孤单、很担心、或者很生气。这些情绪和她们找不到足够的信息或者帮助有关，特别是当她们刚意识到问题但还不知道怎么具体问的时候。所以，论坛的管理员可以多关注这些情绪，帮助她们感觉好一点。
TA沟通分析心理学理论评价
从TA沟通分析心理学的角度来看，这篇文章揭示了在线论坛中年轻初为人母者的情绪表达与信息贫困之间的关联，这可以映射到自我状态和沟通模式的分析。研究中的互动情绪，如孤立感和被评判感，可能反映了这些母亲在成人自我状态下的理性信息寻求过程中，受到儿童自我状态中适应型儿童的影响，导致她们在表达需求时伴随负面情绪。专注情绪如担忧和不知所措，可能源于父母自我状态中的批判性父母或养育性父母的内化，以及儿童自我状态中自由型儿童的焦虑。反应情绪如愤怒和沮丧，则可能表明在沟通中出现了交叉沟通或隐藏沟通，导致情绪表达与信息需求不匹配。信息贫困的维度，如情境相关性和风险，可以理解为这些母亲在成人自我状态下试图获取客观信息时，受到环境和社会脚本的限制，从而激活了儿童自我状态中的无助感。研究还发现，在有意识但未形式化的信息需求阶段，情绪表达更强烈，这符合TA理论中沟通的戏剧三角形概念，她们可能处于受害者或拯救者的角色，寻求支持。整体上，这篇文章展示了在线论坛作为沟通场域，如何影响个体的自我状态切换和情绪表达，为TA理论在数字环境中的应用提供了实证支持。
在实践上可以应用的领域和可以解决人们的十个问题
在实践上，这篇文章的发现可以应用于多个领域，帮助人们解决以下十个问题 1. 在线社区管理 论坛版主可以基于TA理论，识别发帖者的自我状态和情绪，提供更精准的情感支持，减少孤立感。2. 心理健康服务 心理咨询师可以利用这些发现，设计在线干预方案，帮助年轻母亲处理担忧和沮丧情绪。3. 家庭教育支持 父母教育项目可以整合TA沟通技巧，改善亲子沟通，降低自我怀疑。4. 社会支持网络建设 社会组织可以创建基于TA理论的在线小组，促进情境相关性信息的分享，缓解信息贫困。5. 职场沟通培训 企业可以应用TA理论培训员工，特别是在远程工作中，减少误解和愤怒情绪。6. 教育辅导 教师和学生顾问可以使用TA方法，帮助青少年处理学业压力中的不知所措感。7. 医疗信息传递 医护人员可以学习TA沟通模式，在提供医疗信息时减少患者的焦虑。8. 客户服务优化 客服团队可以基于情绪分析，改善与客户的互动，提升满意度。9. 个人成长工作坊 工作坊可以聚焦TA自我状态平衡，帮助个体增强自信，应对被评判感。10. 数字福祉倡导 倡导者可以推广TA原则，鼓励健康在线行为，减少负面情绪传播。